:root{
  --navy:#0E1A78; --navy-2:#1B2A96; --navy-ink:#0A1257; --copper:#C97B3E; --copper-2:#E6A16A;
  --ink:#1C2033; --muted:#5F667D; --line:#DCE0EA; --paper:#FFFFFF; --ground:#F3F5F9;
  --green:#2E7D4F; --amber:#B7860F; --red:#B3261E; --grey:#A7ADBA;
  --radius:6px;
  font-family:"Segoe UI",system-ui,-apple-system,"Helvetica Neue",Arial,sans-serif;
  font-size:15px; color:var(--ink); background:var(--ground);
}
*{box-sizing:border-box}
body{margin:0;line-height:1.5}
a{color:var(--navy-2)}
h1,h2,h3{line-height:1.25;margin:0 0 .5rem}
h1{font-size:1.55rem;font-weight:650;letter-spacing:-.01em}
h2{font-size:1.1rem;font-weight:650}
h3{font-size:.98rem;font-weight:650}
.num,td.n,.kpi b{font-variant-numeric:tabular-nums}
:focus-visible{outline:3px solid var(--copper);outline-offset:2px}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}

/* ---------- shell ---------- */
.shell{display:grid;grid-template-columns:228px 1fr;min-height:100vh}
.rail{background:var(--navy);color:#fff;padding:18px 0;position:sticky;top:0;height:100vh;display:flex;flex-direction:column}
.brand{padding:0 20px 18px;border-bottom:1px solid rgba(255,255,255,.12);margin-bottom:10px}
.brand b{display:block;font-size:1.05rem;letter-spacing:.01em}
.brand span{font-size:.8rem;color:#C9CFF0}
.brand::after{content:"";display:block;height:3px;width:44px;background:var(--copper);margin-top:10px;border-radius:2px}
.rail nav a{display:flex;justify-content:space-between;align-items:center;color:#DDE2FA;text-decoration:none;padding:9px 20px;border-left:3px solid transparent;font-size:.93rem}
.rail nav a:hover{background:rgba(255,255,255,.06);color:#fff}
.rail nav a.on{border-left-color:var(--copper);background:rgba(255,255,255,.09);color:#fff}
.rail nav .grp{font-size:.75rem;color:#98A2DA;padding:14px 20px 4px}
.pill{background:var(--copper);color:#fff;font-size:.72rem;border-radius:9px;padding:0 7px;line-height:18px}
.rail .me{margin-top:auto;padding:14px 20px 0;border-top:1px solid rgba(255,255,255,.12);font-size:.82rem;color:#C9CFF0}
.rail .me form{display:inline}
.rail .me button{background:none;border:0;color:#fff;text-decoration:underline;cursor:pointer;padding:0;font:inherit}
main{padding:26px 32px 60px;max-width:1320px;width:100%}
.head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap;margin-bottom:18px}
.head p{margin:.2rem 0 0;color:var(--muted)}
@media (max-width:860px){.shell{grid-template-columns:1fr}.rail{position:static;height:auto}.rail nav{display:flex;flex-wrap:wrap}.rail nav .grp{display:none}main{padding:18px}}

/* ---------- panels ---------- */
.panel{background:var(--paper);border:1px solid var(--line);border-radius:var(--radius);padding:18px 20px;margin-bottom:18px}
.panel > h2{margin-bottom:12px}
.grid{display:grid;gap:18px}
.g2{grid-template-columns:repeat(2,minmax(0,1fr))}
.g3{grid-template-columns:repeat(3,minmax(0,1fr))}
@media (max-width:1100px){.g3{grid-template-columns:1fr 1fr}}
@media (max-width:760px){.g2,.g3{grid-template-columns:1fr}}
.note{color:var(--muted);font-size:.87rem}
.empty{color:var(--muted);font-style:italic;margin:.4rem 0}

/* KPI strip: one continuous band, not a set of floating cards */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));background:var(--paper);border:1px solid var(--line);border-radius:var(--radius);margin-bottom:18px;overflow:hidden}
.kpi{padding:14px 18px;border-right:1px solid var(--line)}
.kpi:last-child{border-right:0}
.kpi b{display:block;font-size:1.75rem;font-weight:650;color:var(--navy)}
.kpi span{font-size:.83rem;color:var(--muted)}
.kpi.warn b{color:var(--red)}
.kpi a{color:inherit;text-decoration:none}

/* ---------- charts ---------- */
.chart{width:100%;height:auto;display:block}
.chart .lbl{font-size:13px;fill:var(--ink)}
.chart .val{font-size:12px;fill:var(--ink);font-weight:600}
.chart .val.muted{fill:var(--muted);font-weight:400}
.chart .axis{font-size:11px;fill:var(--muted)}
.chart .grid{stroke:var(--line)}
.chart .track{fill:#EEF0F5}
.chart .inbar{font-size:11px;fill:#fff;font-weight:600}
.split{display:flex;height:30px;border-radius:4px;overflow:hidden;background:#EEF0F5}
.split span{display:flex;align-items:center;justify-content:center;color:#fff;font-size:.8rem;font-weight:600;min-width:0}
.split-legend{list-style:none;margin:10px 0 0;padding:0;display:flex;flex-direction:column;gap:4px;font-size:.86rem}
.split-legend li{display:flex;align-items:center;gap:8px}
.split-legend i{width:11px;height:11px;border-radius:2px;display:inline-block}
.split-legend b{margin-left:auto}
td.ref,td.ref a{white-space:nowrap}

/* ---------- tables ---------- */
.tablewrap{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:.9rem}
th{text-align:left;font-weight:600;color:var(--muted);font-size:.8rem;padding:8px 10px;border-bottom:2px solid var(--line);white-space:nowrap}
td{padding:8px 10px;border-bottom:1px solid var(--line);vertical-align:top}
tr.row-high td:first-child{box-shadow:inset 3px 0 0 var(--red)}
tbody tr:hover{background:#F8F9FC}
td.n{text-align:right;white-space:nowrap}
.clip{max-width:380px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--muted)}

.tag{display:inline-block;font-size:.76rem;padding:1px 8px;border-radius:10px;border:1px solid var(--line);white-space:nowrap;background:#fff}
.tag.web{border-color:#C4CAF0;color:var(--navy)}
.tag.email{border-color:#EACBB1;color:#8C4E1E}
.tag.manual{color:var(--muted)}
.tag.new{background:#FFF3E8;border-color:#EACBB1;color:#8C4E1E}
.tag.acknowledged{background:#FFF9E5;border-color:#EBD99A;color:#7A5B00}
.tag.in_progress{background:#ECEEFB;border-color:#C4CAF0;color:var(--navy)}
.tag.closed{background:#EAF5EE;border-color:#B9DCC6;color:var(--green)}
.tag.positive{color:var(--green)} .tag.negative{color:var(--red)} .tag.neutral{color:var(--muted)}
.tag.high{background:var(--red);border-color:var(--red);color:#fff}
.score{font-weight:650;font-variant-numeric:tabular-nums}
.score.s-hi{color:var(--green)} .score.s-mid{color:var(--amber)} .score.s-lo{color:var(--red)}

/* ---------- forms ---------- */
label{display:block;font-size:.85rem;font-weight:600;margin:0 0 4px}
input[type=text],input[type=email],input[type=password],input[type=number],input[type=date],input[type=datetime-local],input[type=tel],select,textarea{
  width:100%;font:inherit;padding:8px 10px;border:1px solid #C5CAD8;border-radius:5px;background:#fff;color:var(--ink)}
textarea{min-height:90px;resize:vertical}
input:focus,select:focus,textarea:focus{border-color:var(--navy-2);outline:2px solid rgba(27,42,150,.18)}
.field{margin-bottom:14px}
.field .err{color:var(--red);font-size:.83rem;margin-top:3px}
.field.bad input,.field.bad select,.field.bad textarea{border-color:var(--red)}
.check{display:flex;gap:8px;align-items:flex-start;font-weight:400}
.check input{margin-top:4px}
.row{display:grid;gap:14px;grid-template-columns:repeat(auto-fit,minmax(200px,1fr))}
.btn{display:inline-block;font:inherit;font-weight:600;font-size:.9rem;padding:8px 16px;border-radius:5px;border:1px solid var(--navy);background:var(--navy);color:#fff;cursor:pointer;text-decoration:none;line-height:1.3}
.btn:hover{background:var(--navy-ink)}
.btn.ghost{background:#fff;color:var(--navy)}
.btn.ghost:hover{background:#F0F2FB}
.btn.copper{background:var(--copper);border-color:var(--copper)}
.btn.danger{background:#fff;color:var(--red);border-color:#E3B3AF}
.btn.small{padding:4px 10px;font-size:.82rem}
.actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:flex-end}
.filters .field{margin:0;min-width:130px}
.filters .field.q{min-width:230px;flex:1}
.flash{padding:10px 14px;border-radius:5px;margin-bottom:14px;border:1px solid #B9DCC6;background:#EAF5EE;color:#1F5A38}
.flash.error{border-color:#E3B3AF;background:#FBEDEC;color:#8A1F18}
.pager{display:flex;gap:6px;align-items:center;margin-top:12px}
dl.facts{display:grid;grid-template-columns:150px 1fr;gap:6px 14px;margin:0;font-size:.92rem}
dl.facts dt{color:var(--muted)}
dl.facts dd{margin:0}
.ratings-tbl td{padding:6px 10px}
.dots{letter-spacing:2px;color:var(--copper)}
.dots i{color:#D6DAE4;font-style:normal}
.timeline{list-style:none;margin:0;padding:0}
.timeline li{padding:10px 0 10px 16px;border-left:2px solid var(--line);position:relative}
.timeline li::before{content:"";position:absolute;left:-6px;top:15px;width:10px;height:10px;border-radius:50%;background:#fff;border:2px solid var(--grey)}
.timeline li.note::before{border-color:var(--navy)}
.timeline li.status::before{border-color:var(--copper)}
.timeline .when{font-size:.8rem;color:var(--muted)}
.timeline .txt{white-space:pre-wrap}
.bodytext{white-space:pre-wrap;background:#FAFBFD;border:1px solid var(--line);border-radius:5px;padding:12px 14px;max-height:440px;overflow:auto;font-size:.93rem}
details.box{border:1px solid var(--line);border-radius:5px;padding:10px 14px;margin-top:12px;background:#fff}
details.box summary{cursor:pointer;font-weight:600}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:16px;flex-wrap:wrap}
.tabs a{padding:8px 14px;text-decoration:none;color:var(--muted);border-bottom:2px solid transparent;margin-bottom:-1px}
.tabs a:target,.tabs a.on{color:var(--navy);border-bottom-color:var(--copper)}
section.set{scroll-margin-top:20px}
code{background:#EEF0F5;padding:1px 5px;border-radius:4px;font-size:.88em}

/* ---------- login ---------- */
.solo{min-height:100vh;display:grid;place-items:center;padding:20px;background:var(--navy)}
.solo .panel{width:100%;max-width:380px;padding:28px}
.solo .brandline{height:3px;width:44px;background:var(--copper);border-radius:2px;margin:10px 0 18px}

/* ---------- public form ---------- */
.pub{background:#fff;min-height:100vh}
.pub-top{background:var(--navy);color:#fff}
.pub-top .in{max-width:760px;margin:0 auto;padding:22px 22px 26px}
.pub-top .co{font-size:.85rem;color:#C9CFF0}
.pub-top h1{font-size:1.9rem;margin:.3rem 0 .4rem;font-weight:650}
.pub-top p{margin:0;color:#E2E6FB;max-width:60ch}
/* a copper conductor strand under the header */
.strand{height:6px;background:repeating-linear-gradient(115deg,var(--copper) 0 10px,var(--copper-2) 10px 14px)}
.pub form{max-width:760px;margin:0 auto;padding:26px 22px 60px}
.pub fieldset{border:0;padding:0;margin:0 0 30px}
.pub legend{font-size:1.1rem;font-weight:650;color:var(--navy);margin-bottom:12px;padding:0}
.rate{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:6px 14px;padding:10px 0;border-bottom:1px solid var(--line)}
.rate .q{font-weight:600}
.rate .scale{display:flex;flex-direction:row-reverse;gap:4px}
.rate .scale input{position:absolute;opacity:0;width:1px;height:1px}
.rate .scale label{margin:0;width:42px;height:36px;display:grid;place-items:center;border:1px solid #C5CAD8;border-radius:4px;cursor:pointer;font-weight:600;color:var(--muted);background:#fff;transition:background .12s,color .12s,border-color .12s}
/* fill every band up to the chosen rating, like cores laid in a cable */
.rate .scale input:checked ~ label:not(.na),.rate .scale label:not(.na):hover,.rate .scale label:not(.na):hover ~ label:not(.na){background:var(--copper);border-color:var(--copper);color:#fff}
.rate .scale input:checked + label:not(.na){background:var(--navy);border-color:var(--navy)}
.rate .scale input:focus-visible + label{outline:3px solid var(--copper);outline-offset:2px}
.rate .sc{display:flex;flex-direction:column}
.rate .ends{display:flex;justify-content:space-between;font-size:.75rem;color:var(--muted);margin-top:3px;padding-left:78px}
.rate .scale label.na{width:74px;font-weight:400;font-size:.8rem}
.rate .scale input:checked + label.na{background:#EEF0F5;border-color:#C5CAD8;color:var(--ink)}
@media (max-width:560px){.rate{grid-template-columns:1fr}.rate .scale label{flex:1;width:auto}.rate .scale label.na{flex:1.6}}
.nps{display:grid;grid-template-columns:repeat(11,1fr);gap:4px}
.nps input{position:absolute;opacity:0;width:1px;height:1px}
.nps label{margin:0;height:40px;display:grid;place-items:center;border:1px solid #C5CAD8;border-radius:4px;cursor:pointer;font-weight:600;color:var(--muted)}
.nps input:checked + label{background:var(--navy);border-color:var(--navy);color:#fff}
.nps input:focus-visible + label{outline:3px solid var(--copper);outline-offset:2px}
.nps-ends{display:flex;justify-content:space-between;font-size:.78rem;color:var(--muted);margin-top:4px}
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
.submitbar{display:flex;align-items:center;gap:16px;flex-wrap:wrap}
.submitbar .btn{padding:12px 28px;font-size:1rem}
.formerr{background:#FBEDEC;border:1px solid #E3B3AF;color:#8A1F18;padding:10px 14px;border-radius:5px;margin-bottom:18px}
.thanks{max-width:620px;margin:0 auto;padding:50px 22px}
.thanks .ref{font-size:1.6rem;font-weight:650;color:var(--navy);font-variant-numeric:tabular-nums}
.pub-foot{text-align:center;color:var(--muted);font-size:.8rem;padding:0 20px 30px}
@media print{.rail,.filters,.actions,form.inline{display:none}.shell{display:block}main{padding:0}}
.req{color:var(--copper)}
.pills{display:flex;flex-wrap:wrap;gap:6px;margin-top:4px}
.pills input{position:absolute;opacity:0;width:1px;height:1px}
.pills label{margin:0;font-weight:500;padding:7px 14px;border:1px solid #C5CAD8;border-radius:18px;cursor:pointer;background:#fff;color:var(--ink)}
.pills input:checked + label{background:var(--navy);border-color:var(--navy);color:#fff}
.pills input:focus-visible + label{outline:3px solid var(--copper);outline-offset:2px}
.qfield{padding:10px 0;border-bottom:1px solid var(--line);margin:0}
.ai-tag{display:inline-block;font-size:.74rem;padding:1px 8px;border-radius:10px;background:#EEF0FB;color:var(--navy);border:1px solid #C4CAF0}
.why{font-size:.8rem;color:var(--muted);display:block}
.gist{background:#FFF8F1;border:1px solid #EACBB1;border-radius:5px;padding:12px 14px;margin-bottom:12px}
.gist b{color:#8C4E1E}
.qrow{display:grid;grid-template-columns:28px 1fr 110px 90px 70px auto;gap:10px;align-items:center;padding:9px 0;border-bottom:1px solid var(--line)}
.qrow.off{opacity:.55}
.qrow .ord{display:flex;flex-direction:column;gap:2px}
.qrow .ord button{padding:0 6px;line-height:16px;font-size:.7rem}
@media (max-width:860px){.qrow{grid-template-columns:28px 1fr;}.qrow > :nth-child(n+3){grid-column:2}}
.rtabs{display:flex;gap:2px;flex-wrap:wrap;border-bottom:2px solid var(--line);margin-bottom:16px}
.rtabs a{padding:9px 14px;text-decoration:none;color:var(--muted);border-bottom:3px solid transparent;margin-bottom:-2px;font-weight:600;font-size:.9rem}
.rtabs a.on{color:var(--navy);border-bottom-color:var(--copper)}
.dist{display:flex;height:14px;border-radius:3px;overflow:hidden;min-width:120px;background:#EEF0F5}
.dist span{display:block}
.panel table td:first-child{white-space:nowrap}
.panel table td.clip,.panel table td:first-child.wrap{white-space:normal}
/* rating buttons show numbers; the word appears on hover and under the chosen number */
.rate{padding-bottom:24px}
.rate .scale.nums label{position:relative}
.rate .scale.nums label.na{width:52px;font-size:.82rem}
.rate .scale.nums label:not(.na)::after{content:attr(data-word);position:absolute;left:50%;transform:translateX(-50%);
  white-space:nowrap;font-size:.74rem;font-weight:600;line-height:1.2;pointer-events:none;opacity:0;z-index:5;
  top:auto;bottom:calc(100% + 6px);background:var(--ink);color:#fff;padding:3px 8px;border-radius:4px}
.rate .scale.nums label:not(.na):hover::after{opacity:1}
.rate .scale.nums input:checked + label:not(.na)::after,
.rate .scale.nums input:checked + label:not(.na):hover::after{opacity:1;top:calc(100% + 4px);bottom:auto;background:none;
  color:var(--navy);padding:0}
.rate .scale.nums input:focus-visible + label:not(.na)::after{opacity:1}
.rate .scale.nums input:first-child + label::after{left:auto;right:0;transform:none}
.rl{font-size:.85rem;color:var(--ink);margin-left:2px}
@media (max-width:560px){.rate .scale.nums label.na{flex:1.2}}
.scale-preview{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.scale-preview span{font-size:.8rem;padding:2px 10px;border-radius:12px;background:#EEF0FB;color:var(--navy);border:1px solid #C4CAF0}
.removed-std{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin-top:10px}
.pub-brand{background:#fff;border-bottom:1px solid var(--line)}
.pub-brand .in{max-width:760px;margin:0 auto;padding:16px 22px}
.brand-logo{display:block;height:38px;width:auto;max-width:100%}
.pub-top .in{padding-top:18px}
.rail-logo{display:block;height:20px;width:auto;max-width:100%;margin-bottom:6px}
.brand span{display:block}
@media (max-width:560px){.brand-logo{height:28px}}
.logo-prev{border:1px solid var(--line);border-radius:6px;padding:14px;background:#fff;max-width:340px}
.logo-prev img{display:block;height:34px;width:auto;max-width:100%}
.about-extra .qfield{border-bottom:0;padding:0;margin:0 0 14px}
.about-extra .qfield textarea{min-height:70px}
/* user matrix */
table.matrix th, table.matrix td{padding:6px 8px}
table.matrix .sticky{position:sticky;left:0;background:#fff;z-index:2;min-width:190px;box-shadow:1px 0 0 var(--line)}
table.matrix tr.grp-row th.g{text-align:center;color:#fff;font-weight:600;border-bottom:0}
table.matrix tr.grp-row th.g-1{background:var(--navy)} table.matrix tr.grp-row th.g-2{background:#3B4A9E}
table.matrix tr.grp-row th.g-3{background:var(--copper)} table.matrix tr.grp-row th.g-4{background:#7A2E2A}
table.matrix tr:not(.grp-row) th.perm{color:var(--ink);font-weight:600}
table.matrix tr:not(.grp-row) th.perm.g-1{background:#E9EBF7} table.matrix tr:not(.grp-row) th.perm.g-2{background:#ECEEF8}
table.matrix tr:not(.grp-row) th.perm.g-3{background:#F8EADF} table.matrix tr:not(.grp-row) th.perm.g-4{background:#F5E4E2}
table.matrix tr:not(.grp-row) th.perm{vertical-align:bottom;height:104px;padding:6px 2px;min-width:36px}
table.matrix th.perm span{writing-mode:vertical-rl;transform:rotate(180deg);white-space:nowrap;font-size:.78rem;display:inline-block;max-height:115px;overflow:hidden;text-overflow:ellipsis}
table.matrix td.perm{text-align:center}
table.matrix td.perm.g-1{background:#F4F5FB} table.matrix td.perm.g-3{background:#FBF4EE} table.matrix td.perm.g-4{background:#FAF1F0}
table.matrix input[type=checkbox]{width:17px;height:17px;cursor:pointer}
table.matrix select{min-width:150px}
tr.inactive td{opacity:.55}
th.n{text-align:right}